Cancellation and refund policy

1. Digital subscriptions

You may cancel before activation and recover the amount paid. After activation, we offer a 14-calendar-day satisfaction period to request a refund of the subscription amount paid, even if you have tried lessons. You do not need to prove academic results or provide additional child data.

Refunding a subscription ends the paid access covered by that refund and cancels its future instalments, if any. Other family subscriptions are not cancelled and the account is not automatically deleted. Rights concerning non-delivery or defective service remain after this satisfaction period.

2. Printed books

Tell us you wish to return the book within 14 calendar days of receipt, then send it back within 14 days of that notice. You may inspect it as necessary to understand the product; avoid writing or colouring in it. Opening the packaging alone does not disqualify a return. Any reduction in value caused by handling beyond necessary inspection will be explained and justified in accordance with the law.

For a change-of-mind return, the customer pays the actual return shipping cost unless otherwise agreed or legally required. We explain the return method and cost before arranging collection. We do not deduct an administration fee or an original delivery charge advertised as included.

3. Book and platform bundles

To cancel the entire bundle within the book-return period, return the book under the conditions above and cancel the associated digital access; the amount paid for the bundle is then refunded. For a partial cancellation, the amount allocated to that component in the order summary or invoice applies. We never refund more than was paid or refund the same component twice.

For the current 399 MAD offer, 199 MAD is allocated to the book and 200 MAD to the subscription. The digital subscription period runs from activation; the book-return period runs from receipt. Other offers use the breakdown disclosed before purchase.

4. Damage, incorrect items or payment errors

If a book arrives damaged or at a different grade from your confirmed order, contact us with the order reference and a photo if possible. We arrange a replacement or an appropriate remedy, including a refund where due, and cover return and replacement shipping caused by our error or delivery damage. The satisfaction period does not limit statutory guarantees.

Contact us about duplicate payments or paid access that has not been activated so we can reconcile the transaction, correct it or refund the amount due. Never send your full card number, verification code or password.

5. Requesting and receiving a refund

Email support@warsha.ma or use the WhatsApp contact below with the purchaser’s name, order reference if available, affected product and cancellation or refund request. The date we receive your message is your notice date; it does not depend on when the team replies. We acknowledge receipt and explain the next steps within two business days.

Refunds are processed without undue delay and within 14 days of cancellation notice. For books, where legally permitted, we may wait until the returned item or proof of dispatch is received, whichever is earlier. We use the original payment method where possible. For cash on delivery, we agree a suitable method with the purchaser without a Warsha refund fee. The payment provider may need additional time to display the credit.

Do not return books to the company address in the United States. We provide return instructions and an address in Morocco. A new policy does not retroactively reduce the terms or rights of an earlier order.

Support, cancellations and refunds